At ADRAAJ, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
We may collect the following information:
We use your information to:
We use advanced security technologies to safeguard your personal information. However, no data transmission over the internet is 100% secure.
We never sell or rent your personal information. We may share it only with trusted partners for order processing, delivery, or compliance with the law.
Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Order Cancellation by Customer
Customers may request cancellation of an order within 12 hours of placing the order or before the order is dispatched, whichever occurs earlier.
Once the order has been shipped, it cannot be cancelled.
Cancellation requests must be submitted through:
Email: info@adraaj.com.pk
WhatsApp / Customer Support Number: +92 334 1299 050
The request must include the order number and registered contact details.
An order shall be considered cancelled only after written confirmation is provided by our customer support team.
The following orders cannot be cancelled once confirmed:
Customized or made-to-order products
Discounted or clearance sale items
Products marked as “Non-Cancellable” on the product page
We reserve the right to cancel an order in the following situations:
Product out of stock or unavailable
Incorrect pricing or product information due to technical error
Payment not verified or suspected fraudulent activity
Incomplete or incorrect delivery details
In such cases, the customer will be notified and a full refund (if paid) will be processed.
If an order is cancelled successfully, the refund (if applicable) will be processed within 7–10 working days through the original payment method or as store credit, depending on the payment mode.
We reserve the right to modify or update this cancellation policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
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